Data deletion

Disconnect a social network account

In ionCM, open the workspace settings, go to the connected accounts and choose Disconnect. The access token is deleted immediately and ionCM can no longer publish on that account or read its data.

You can also revoke ionCM's access from the network itself:

• Facebook and Instagram: in Facebook, go to Settings and privacy → Settings → Apps and websites (or Business integrations), find ionCM and remove it. When you do, Meta notifies us and we delete the data obtained from that account.
• TikTok: in the TikTok app, go to Settings and privacy → Security and permissions → Apps and services permissions, find ionCM and remove its access.

Request the deletion of your data

To delete your account, a whole workspace, or the data obtained from a social network, write to privacy@ioncm.com with the subject “Data deletion request” and include:

• Your full name and the email address of your ionCM account.
• The workspace and, if applicable, the social network account involved.
• What data you want deleted.

We will verify your identity before processing the request and complete the deletion within 30 calendar days. We will confirm by email when it is done. If the request comes from Meta, you can follow its status with the confirmation code we provide.

What is deleted and what is kept

We delete your profile data, the content of the workspaces you own, their files and the access tokens and data obtained from the connected social networks. Content already published on a social network is not deleted from that network: you can delete it there.

We may keep, only for the time required, data we must retain by law and security logs (up to 12 months). Backups are overwritten within 14 days.

Contact

• Email: privacy@ioncm.com
• Company: Multiaxial SAS
• Phone: +54 261 214 2829
• Address: Sgto. Cabral 252, Guaymallén, Mendoza (CP 5519), Argentina